{"id":6820,"date":"2023-06-06T12:10:00","date_gmt":"2023-06-06T10:10:00","guid":{"rendered":"https:\/\/mas-esc.com\/appeals-and-complaints\/"},"modified":"2023-06-19T10:26:20","modified_gmt":"2023-06-19T08:26:20","slug":"appeals-and-complaints","status":"publish","type":"page","link":"https:\/\/mas-esc.com\/ar\/appeals-and-complaints\/","title":{"rendered":"\u0627\u0644\u0634\u0643\u0627\u0648\u0649"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6820\" class=\"elementor elementor-6820 elementor-6383\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b56602 elementor-section-stretched dirltr elementor-section-boxed elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"4b56602\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n            \n                        <div class=\"elementor-container elementor-column-gap-extended \">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2097c3\" data-id=\"d2097c3\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-b4f9109 dirltr elementor-widget elementor-widget-wpforms\" data-id=\"b4f9109\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style id=\"wpforms-css-vars-root\">\n\t\t\t\t:root {\n\t\t\t\t\t--wpforms-field-border-radius: 3px;\n--wpforms-field-background-color: #ffffff;\n--wpforms-field-border-color: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-text-color: rgba( 0, 0, 0, 0.7 );\n--wpforms-label-color: rgba( 0, 0, 0, 0.85 );\n--wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 );\n--wpforms-label-error-color: #d63637;\n--wpforms-button-border-radius: 3px;\n--wpforms-button-background-color: #066aab;\n--wpforms-button-text-color: #ffffff;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-6399\"><form id=\"wpforms-form-6399\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"6399\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/ar\/wp-json\/wp\/v2\/pages\/6820\" data-token=\"abf67f1341d72d66adf860b0893c03d4\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-6399-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-6399-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-6399-field_0-error\" required><label for=\"wpforms-6399-field_0\" class=\"wpforms-field-sublabel after \">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-6399-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-6399-field_0-last-error\" required><label for=\"wpforms-6399-field_0-last\" class=\"wpforms-field-sublabel after \">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-6399-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-6399-field_3\">Organization  <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-6399-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-6399-field_3-error\" required><\/div><div id=\"wpforms-6399-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-6399-field_4\">Contact Information <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-6399-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-6399-field_4-error\" required><\/div><div id=\"wpforms-6399-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-6399-field_1\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-6399-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-6399-field_1-error\" required><\/div><div id=\"wpforms-6399-field_5-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-6399-field_5\">Certification Number (if applicable)<\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-6399-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-6399-field_5-error\" ><\/div><div id=\"wpforms-6399-field_28-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"28\"><label class=\"wpforms-field-label\" for=\"wpforms-6399-field_28\">Description of Complaint or Appeal <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-6399-field_28\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][28]\" aria-errormessage=\"wpforms-6399-field_28-error\" aria-describedby=\"wpforms-6399-field_28-description\" required><\/textarea><div id=\"wpforms-6399-field_28-description\" class=\"wpforms-field-description\">Please provide a detailed description of your complaint or appeal, including any relevant documentation or evidence to support your claim.<\/div><\/div><div id=\"wpforms-6399-field_31-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"31\"><div id=\"wpforms-6399-field_31\" class=\"wpforms-field-medium wpforms-field-row\" name=\"wpforms[fields][31]\" aria-errormessage=\"wpforms-6399-field_31-error\"><h4 style=\"font-size: 1.5rem\">Desired Outcome:<\/h4>\n<ul>\n<li>Please describe the outcome you are seeking as a result of your complaint or appeal.<\/li>\n<li>Please note that MAS personnel who have provided consultancy or been employed by a client shall not be used to review or approve the resolution of a complaint or appeal for that client within two years following the end of the consultancy or employment, to ensure that there is no conflict of interest.<\/li>\n<li>Whenever possible, MAS Quality Company give formal notice of the outcome and the end of the complaint process to the complainant and the outcome and the end of the appeal process to the appellant.<\/li>\n<li>MAS Quality Company take any subsequent action needed to resolve the complaint or appeal.<\/li>\n<li>Please also note that MAS Company establish and maintain a management system that is capable of achieving the consistent fulfillment of the requirements of ISO\/IEC 17065:2012 in accordance with either Option A or Option B.<\/li>\n<li>Thank you for taking the time to complete this form. We take all complaints and appeals seriously and will do our best to resolve them in a fair and timely manner.<\/li>\n<li>Sincerely, MAS<\/li>\n<\/ul>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-6399-field_29-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"29\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Checkboxes <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-6399-field_29\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-6399-field_29_1\" name=\"wpforms[fields][29][]\" value=\"I agree privacy policy terms and conditions\" aria-errormessage=\"wpforms-6399-field_29_1-error\" aria-describedby=\"wpforms-6399-field_29-description\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6399-field_29_1\">I agree privacy policy terms and conditions <span class=\"wpforms-required-label\">*<\/span><\/label><\/li><\/ul><div id=\"wpforms-6399-field_29-description\" class=\"wpforms-field-description wpforms-disclaimer-description\">Privacy Policy:<br \/>\r\n\u2022 we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information.<br \/>\r\n\u2022 Information Collection: We collect personal information from you when you submit an application for certification, request information, or contact us. This information may include your name, email address, phone number, and other relevant information.<br \/>\r\n\u2022 Information Use: We use your personal information to provide you with certification services, respond to your inquiries, and communicate with you regarding the certification process.<br \/>\r\n\u2022 Information Protection: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. \u2022 Information Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.<br \/>\r\n\u2022 Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.<br \/>\r\nTerms and Conditions:<br \/>\r\nWelcome to MAS's website. By using our website, you agree to comply with and be bound by the following terms and conditions:<br \/>\r\nUse of Content: The content on our website is for general information purposes only and is subject to change without notice. We reserve the right to modify or remove content without prior notice.<br \/>\r\nIntellectual Property: The content on our website is protected by intellectual property laws and may not be reproduced, distributed, or transmitted without our prior written consent.<br \/>\r\nLimitation of Liability: We are not responsible for any damages or losses resulting from the use of our website.<br \/>\r\nThird-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these websites. Governing Law: These terms and conditions are governed by the laws of the jurisdiction in which MAS is located.<br \/>\r\nChanges to Terms and Conditions: We reserve the right to modify these terms and conditions at any time without prior notice.<\/div><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"6399\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-6399\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/mas-esc.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eeedcb3 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"eeedcb3\" data-element_type=\"section\">\n            \n                        <div class=\"elementor-container elementor-column-gap-extended \">\n                    <div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7625cd7\" data-id=\"7625cd7\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-891f6eb elementor-widget elementor-widget-ct_fancy_box\" data-id=\"891f6eb\" data-element_type=\"widget\" data-widget_type=\"ct_fancy_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ct-fancy-box ct-fancy-box-layout1 style1 \" data-wow-delay=\"ms\">\r\n            <div class=\"item--icon\">\r\n            <span class=\"item--shape\"><\/span>\r\n            <i aria-hidden=\"true\" class=\"flaticonv8 flaticonv8-home\"><\/i>                            <a class=\"item--link\" href=\"#\"><\/a>\r\n                    <\/div>\r\n            <div class=\"item--holder\">\r\n                    <h3 class=\"item--title\">\r\n                Address:            <\/h3>\r\n                <div class=\"item--description\">19 Mohamed Abdulatif St. OffZaghloul - El Haram - Giza \u2013 Egypt, Cairo, Egypt<\/div>\r\n    <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                <div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1c159cf\" data-id=\"1c159cf\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-3728d87 elementor-widget elementor-widget-ct_fancy_box\" data-id=\"3728d87\" data-element_type=\"widget\" data-widget_type=\"ct_fancy_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ct-fancy-box ct-fancy-box-layout1 style1 \" data-wow-delay=\"ms\">\r\n            <div class=\"item--icon\">\r\n            <span class=\"item--shape\"><\/span>\r\n            <i aria-hidden=\"true\" class=\"flaticonv8 flaticonv8-phone-ringing\"><\/i>                            <a class=\"item--link\" href=\"#\"><\/a>\r\n                    <\/div>\r\n            <div class=\"item--holder\">\r\n                    <h3 class=\"item--title\">\r\n                Phone:            <\/h3>\r\n                <div class=\"item--description\">+20 1066700191<br\/>\n+20 1066700193<\/div>\r\n    <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                <div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-06c26e5\" data-id=\"06c26e5\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-fee7f59 elementor-widget elementor-widget-ct_fancy_box\" data-id=\"fee7f59\" data-element_type=\"widget\" data-widget_type=\"ct_fancy_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ct-fancy-box ct-fancy-box-layout1 style1 \" data-wow-delay=\"ms\">\r\n            <div class=\"item--icon\">\r\n            <span class=\"item--shape\"><\/span>\r\n            <i aria-hidden=\"true\" class=\"flaticonv8 flaticonv8-send\"><\/i>                            <a class=\"item--link\" href=\"#\"><\/a>\r\n                    <\/div>\r\n            <div class=\"item--holder\">\r\n                    <h3 class=\"item--title\">\r\n                Email:            <\/h3>\r\n                <div class=\"item--description\">Trainning Section: Training@mas-esc.com<br\/>   \ninfo@mas-esc.com\nCertification@mas-esc.com<br\/>\n<\/div>\r\n    <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n                    <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Address: 19 Mohamed Abdulatif St. OffZaghloul &#8211; El Haram &#8211; Giza \u2013 Egypt, Cairo, Egypt Phone: +20 1066700191 +20 1066700193 Email: Trainning Section: Training@mas-esc.com info@mas-esc.com Certification@mas-esc.com<\/p>\n","protected":false},"author":1,"featured_media":5370,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"footnotes":""},"class_list":["post-6820","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/pages\/6820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/comments?post=6820"}],"version-history":[{"count":16,"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/pages\/6820\/revisions"}],"predecessor-version":[{"id":6943,"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/pages\/6820\/revisions\/6943"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/media\/5370"}],"wp:attachment":[{"href":"https:\/\/mas-esc.com\/ar\/wp-json\/wp\/v2\/media?parent=6820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}