ISO 10002:2018
ISO 10002 is a standard specifically tailored for complaints handling. It provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
The complaints-handling process is suitable for use as one of the processes of an overall quality management system
Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it.
ISO 10002 for customer satisfaction can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.
Customer Satisfaction Standard provides guidance on the process of complaints handling for external customers and addresses the following:
The Customer Satisfaction standard ISO 10002 helps organizations to identify, manage and understand how successfully they deal with their customers’ complaints.
Including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. It is also intended for use by organizations of all sizes and in all sectors.
Benefits of ISO 10002
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